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	<title>Idea Anglers &#187; Marketing</title>
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		<title>Seeing Marketing as Long-Term Investment</title>
		<link>http://www.ideaanglers.com/seeing-marketing-as-long-term-investment/</link>
		<comments>http://www.ideaanglers.com/seeing-marketing-as-long-term-investment/#comments</comments>
		<pubDate>Fri, 04 Dec 2009 21:50:39 +0000</pubDate>
		<dc:creator>Andrew Swenson</dc:creator>
				<category><![CDATA[Marketing]]></category>

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		<description><![CDATA[When top line revenue declines (like during a recession), spending cuts often look like a great option for lifting your bottom line. You know what I&#8217;m talking about—layoffs and budget reductions.
While I think it&#8217;s financially wise to look at how we spend each of our business dollars, and while I concede that some budgets can [...]]]></description>
			<content:encoded><![CDATA[<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">When top line revenue declines (like during a recession), spending cuts often look like a great option for lifting your bottom line. You know what I&#8217;m talking about—layoffs and budget reductions.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">While I think it&#8217;s financially wise to look at how we spend each of our business dollars, and while I concede that some budgets can afford to be trimmed (e.g. travel), one area I wouldn&#8217;t touch is marketing. In fact, I might expand it.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Sure, marketing is an easy target for cuts because its expense is not directly tied to the production of whatever it is you make, but it&#8217;s critical for two reasons:</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Marketing&#8217;s not all about right now. In a recent post on Huffington, Jenny Darroch, Marketing strategy expert at the Drucker School of Management at Claremont Graduate University, reported:</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">&#8220;I found that firms that spent more on marketing than their peers during the recession [in the 1980s] enjoyed a higher market value five years after the recession ended. To me, this result provides clear evidence of the long-term effects of marketing expenditure.&#8221;</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">How you spend your marketing dollars today will influence how you&#8217;re doing five years from now. It&#8217;s easy to track the results of a discount or coupon (immediate response stuff), so we&#8217;re tempted to think of marketing an operation to immediately pull sales through. However, like PR, our marketing strategies help to build up a brand perception and presence that has lasting significance.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Marketing investment goes farther in recession. If you look around and everyone else is cutting their marketing budgets but your keep yours the same, you&#8217;ve got a distinct advantage—you&#8217;re outspending your competitors. This means that you can start to gain market share for far less money than it would cost you when everyone else had more aggressive budgets.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Both of these reasons suggest that instead of seeing marketing as a short-term quid pro quo, it&#8217;s important to view it as a long-term investment. Sure, marketing investment, like every other investment, carries risk. But there are very seldom great rewards without some risk. In order to mitigate that risk, I&#8217;d suggest the following:</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Make sure your marketing people know what they&#8217;re doing.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The easiest way to get great returns on Wall Street is to hire a great broker. The same is true of your marketing efforts: the key to results is knowing how and were to invest.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">If you have the suspicion that your marketing people are lagging behind, it may be a good idea to help them with some extra targeted training. If you don&#8217;t have a marketing department, it might be worth while to hire a consultant or coach to help you get on track.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Determine how you&#8217;re going to measure short-term and long-term ROMI (return on marketing investment).</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">It&#8217;s important to view what your marketing efforts are going to do in the short term (pulling sales through), and what they&#8217;re going to do in the long term (build brand presence, awareness, and customer relationships).</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">For example, when I was working in New York, I helped develop a marketing campaign for a ski resort to entice first-time skiers to return to the mountain for another visit. All first-timers were given a coupon with a serious discount to distribute to their friends. We determined short-term ROMI by the revenue generated from new customers (i.e. the friends), and we determined long-term ROMI by the number new customers gained, the number of return visits, and the value over time of those visits.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Whatever you do, measurement is necessary so you can learn, analyze, respond, and refine. You wouldn&#8217;t let your broker get away with saying, &#8220;eh, I think you made a reasonable return, but I&#8217;m not sure.&#8221;</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">Work hard to discern what&#8217;s worth sticking out and what you need to ditch right away.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">No matter how talented your broker or your marketing staff, there will always be investments that don&#8217;t return very well.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">It&#8217;s tempting to cut the losses of every campaign that doesn&#8217;t work out immediately. But be aware that it is possible to give up too early (e.g. the sell off right before the rebound). For example, I have a colleague who works at a company that stopped a personal selling initiative after three months because it wasn&#8217;t generating enough sales. The tragedy is that sales cycles in personal selling relationships can often take longer than three months. Make sure that you seek out a root cause for something that&#8217;s not working before you decide to abruptly end it.</div>
<div id="_mcePaste" style="position: absolute; left: -10000px; top: 0px; width: 1px; height: 1px; overflow-x: hidden; overflow-y: hidden;">The list of issues to think through as you process marketing as a long-term investment is far longer than what I have room for here, but if you have questions or comments, please feel free to drop me a line @wordpost or at theword@wordpost.org.</div>
<p>When top line revenue declines (like during a recession), spending cuts often look like a great option for lifting your bottom line. You know what I&#8217;m talking about—layoffs and budget reductions.</p>
<p>While I think it&#8217;s financially wise to look at how we spend each of our business dollars, and while I concede that some budgets can afford to be trimmed (e.g. travel), one area I wouldn&#8217;t touch is marketing. In fact, I might expand it.</p>
<p>Sure, marketing is an easy target for cuts because its expense is not directly tied to the production of whatever it is you make, but it&#8217;s critical for two reasons:</p>
<p style="padding-left: 30px;"><strong>1. Marketing&#8217;s not all about right now.</strong> In a <a href="http://www.huffingtonpost.com/jenny-darroch/avoid-the-temptation-to-c_b_300905.html">recent post on Huffington</a>, Jenny Darroch, Marketing strategy expert at the Drucker School of Management at Claremont Graduate University, reported:</p>
<blockquote><p>&#8220;I found that firms that spent more on marketing than their peers during the recession [in the 1980s] enjoyed a higher market value five years after the recession ended. To me, this result provides clear evidence of the long-term effects of marketing expenditure.&#8221;</p></blockquote>
<p>How you spend your marketing dollars today will influence how you&#8217;re doing five years from now. It&#8217;s easy to track the results of a discount or coupon (immediate response stuff), so we&#8217;re tempted to think of marketing an operation to immediately pull sales through. However, like PR, our marketing strategies help to build up a brand perception and presence that has lasting significance.</p>
<p style="padding-left: 30px;"><strong>2. Marketing investment goes farther in recession.</strong> If you look around and everyone else is cutting their marketing budgets but your keep yours the same, you&#8217;ve got a distinct advantage—you&#8217;re outspending your competitors. This means that you can start to gain market share for far less money than it would cost you when everyone else had more aggressive budgets.</p>
<p>Both of these reasons suggest that instead of seeing marketing as a short-term quid pro quo, it&#8217;s important to view it as a long-term investment. Sure, marketing investment, like every other investment, carries risk. But there are very seldom great rewards without some risk. In order to mitigate that risk, I&#8217;d suggest the following:</p>
<h4>Make sure your marketing people know what they&#8217;re doing.</h4>
<p>The easiest way to get great returns on Wall Street is to hire a great broker. The same is true of your marketing efforts: the key to results is knowing how and were to invest.</p>
<p>If you have the suspicion that your marketing people are lagging behind, it may be a good idea to help them with some extra targeted training. If you don&#8217;t have a marketing department, it might be worth while to hire a consultant or coach to help you get on track.</p>
<h4>Determine how you&#8217;re going to measure short-term and long-term ROMI (return on marketing investment).</h4>
<p>It&#8217;s important to view what your marketing efforts are going to do in the short term (pulling sales through), and what they&#8217;re going to do in the long term (build brand presence, awareness, and customer relationships).</p>
<p>For example, when I was working in New York, I helped develop a marketing campaign for a ski resort to entice first-time skiers to return to the mountain for another visit. All first-timers were given a coupon with a serious discount to distribute to their friends. We determined short-term ROMI by the revenue generated from new customers (i.e. the friends), and we determined long-term ROMI by the number new customers gained, the number of return visits, and the value over time of those visits.</p>
<p>Whatever you do, measurement is necessary so you can learn, analyze, respond, and refine. You wouldn&#8217;t let your broker get away with saying, &#8220;eh, I think you made a reasonable return, but I&#8217;m not sure.&#8221;</p>
<h4>Work hard to discern what&#8217;s worth sticking out and what you need to ditch right away.</h4>
<p>No matter how talented your broker or your marketing staff, there will always be investments that don&#8217;t return very well.</p>
<p>It&#8217;s tempting to cut the losses of every campaign that doesn&#8217;t work out immediately. But be aware that it is possible to give up too early (e.g. the sell off right before the rebound). For example, I have a colleague who works at a company that stopped a personal selling initiative after three months because it wasn&#8217;t generating enough sales. The tragedy is that sales cycles in personal selling relationships can often take longer than three months. Make sure that you seek out a root cause for something that&#8217;s not working before you decide to abruptly end it.</p>
<p>The list of issues to think through as you process marketing as a long-term investment is far longer than what I have room for here, but if you have questions or comments, please feel free to drop me a line <a href="http://twitter.com/wordpost">@wordpost</a> or at <a href="mailto:theword@wordpost.org">theword@wordpost.org</a>.</p>
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